Withdrawal Requirements

To request a withdrawal at the cashier, first make sure that you have completed the wagering requirements in case you have an active promotion. 

To check your wagering remaining, please head to "My Profile". You will see your wagering remaining reflected in a green number there, a couple of lines below your balance. When this number reaches "0" you will be able to cash out successfully.

Keep in mind that if you see a negative value, it means you have already met the wagering requirements. In that case, we suggest reaching our live chat agent


Identity Verification

As indicated on the table below, please email any documents specified with a green checkmark according to the method used to deposit on Candyland.

  [email protected]     

The Identity verification is usually completed within 48 hours                            


All payments are issued in Bitcoin within 1 to 7 Business days after the identity verification has been completed.